Update: February 2024
Start date confirmed, March 4,2024
What does “On-Demand” fare mean?
Starting March 4, 2024 riders will need to pre-pay $1.25 for their on-demand trip.
What does "pre-pay" mean?
Pay via our on-demand app with a credit card, debit card or pre-paid card. “ORT On-Demand” app store
Pay using cash at our front office located in Springdale. 2423 E Robinson Ave.
Pay via our website www.ozark.org
Pay over the phone 479-756-5901
Please Note: You will not be able to pay for an on-demand ride on the bus. Our drivers will not have fare boxes. Please plan to pre-purchase your ride using any of the payment methods listed above.
What about Fixed routes and ADA riders?
Fixed routes will remain $0 through 2024. ADA riders will also remain $0 through 2024.
Confirmed approved discounted rate: $0.60 per trip for qualified riders: Senior Citizens and approved ADA.
Confirmed payment options:
Pay via your on-demand app with a credit card, debit card or pre-paid card. “ORT On-Demand” app store (in-app single trip purchase available Monday March 4, 2024)
Pay using cash at our front office located in Springdale. 2423 E Robinson Ave.
Pay via our website www.ozark.org
Delivery options: mail or pick up (e-delivery coming soon)
Pay over the phone 479-756-5901 Delivery options: mail or pick up
I bought a trip, now what?
If you bought a trip via our on-demand app or in-person via our office your pass will be ready to use immediately. If you purchased via our website, you may come into the office and pick up your pass or we will ship it to you for $0.
Are there discounts for those with Disabilities and Seniors citizens?
Yes, there is inclusive pricing for those with Disabilities and Seniors citizens. $0.60 per trip. Please note this is different than those who qualify for services under the ADA. If you have qualified in the past please contact us to check on the status of your application.
Original post date: December 2023: Recently approved by the ORT (Ozark Regional Transit) board. On-Demand transit fare will be $1.25 starting date has yet to be confirmed in 2024. UPDATE: March 4, 2024. This modest adjustment aims to support the operational needs of the service while maintaining affordability for passengers. As we (Ozark Regional Transit) continue to adapt to evolving demands, this shift reflects a commitment to providing reliable and efficient transportation solutions while balancing financial considerations for long-term viability. We're excited to continue to provide affordable transit to our Northwest Arkansas community! If there are any questions, comments, or concerns, please contact us via our website https://www.ozark.org/contact-us .
Commonly Asked Questions: As we get more information on this decision, we will release it to the public in a timely manner. If there are any questions, comments, or concerns, please contact us via our website https://www.ozark.org/contact-us .
